Privacy Policy


We at Team Roccat GmbH (hereinafter referred to as ROCCAT) welcome you to our website. During your visit we may collect information which we would like to inform you about.

We will process all personal information collected during your visit to our website in compliance with German data-protection provisions.


Each time you visit our website, we will collect the following anonymous information (access information) and save it in a log file stored on our partner’s server until the file is deleted automatically. This information includes the IP address of the requesting server, date and time of access, name and URL of the information requested, the website from which our website was accessed, name of the internet service provider, amount of data transferred, notification whether access was successful or not, as well as information identifying the browser and operating system used.

This information is collected purely for technical reasons and cannot be associated with any individual person. We only use this information for statistical purposes and to improve our offering without it being associated with an individual person.

We will only collect, process or use personal information as described in the following sections.


In addition to the information described above, which is collected when visiting our website, your personal information will only be collected to offer and account for online services or if you have voluntarily agreed to share your personal information with us when registering on our website to receive our newsletter or to get in touch with us. We will then only process this information for the specific purpose you shared it with us for. If we intend to process it for other purposes we will make you aware of this and, if necessary, ask for your consent.


You can contact us via the address mentioned if you have any questions, requests or suggestions. We will save your email address to process this contact request and respond to you. We will only use the email address you provide for this purpose solely for communication between you and us. It will not be used in any other way.

In addition, you can also contact our Support team using our contact form. To ensure you receive the best possible support from our Support team, you need to provide certain details. These include:

Your full name, email address, country, the product you’re having a problem with, where and when you purchased it as well as if you have the receipt, the driver/firmware version, the operating system you are using as well as a description of the problem.

Besides these details, you can provide further optional information. We will only use this information to get in touch with you regarding the problem you described as well as to evaluate and analyze the described problem.


We use cookies to improve our website. Cookies are text files stored by your browser on your computer when you visit our website. This is done to customize our website to various areas of interest, make it look attractive, and allow you to use specific functions. Cookies themselves are small text files stored locally on your computer’s hard drive when you visit a site so the website recognizes your computer the next time you use it to visit our website. Cookies are deleted at the end of the browser session (i.e. when you exit your browser). Some cookies remain on your device, enabling us to identify your browser the next time you visit our website (persistent cookies). You can configure your browser to warn you when cookies are placed on your computer. You can then decide on a case-by-case basis whether you want to accept them or refuse them under certain circumstances. Please be aware, however, that refusing cookies may restrict the functionality of our website.


We use Google Analytics, a web-analysis service provided by Google Inc., USA, on our website. Google Analytics uses cookies, i.e. text files, which are placed on your computer to help analyze how visitors use our website. These tell us how users interact with our website and serve to improve our website. The information generated by cookies about your use of our website will be transmitted to and stored by Google on servers in the USA. If IP anonymization is activated on our website, your IP address will be shortened beforehand by Google within member states of the European Union or in other signatory states of the Treaty on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google Server in the USA and shortened there. Google uses this information to evaluate visitors’ website use to produce website activity reports and perform additional services for ROCCAT relating to the use of the website and internet. Google will not associate the IP address sent as part of Google Analytics by your browser with other data held by Google. Please note that on this website Google Analytics code is supplemented by “gat._anonymizeIp()” for IP masking.

You can prevent cookies being stored on your computer by configuring the settings in your browser; however, be advised that you may not be able to use the full functionality of our website. You can also prevent Google from collecting the data generated by the cookie relating to your use of the website as well as prevent it from processing this data by downloading and installing the following browser plugin available here:


We also use Facebook, Twitter, and YouTube social bookmarks on our website. These internet bookmarks let users of these services bookmark links and posts. On our website these bookmarks are embedded as links to the corresponding services on other websites. By clicking the embedded bookmark, you will be forwarded to the particular provider’s webpage. For information on how your personal information is handled by these third-party websites, please refer to the provider’s privacy policy.


Our website uses plugins provided by the social network operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

When you visit any webpages on our website featuring this type of plugin, a connection is established automatically to Facebook servers and the plugin is displayed on that particular webpage after your browser has been instructed to show it. In doing so, information is transmitted to the Facebook server regarding which of our webpages you visited. If you are logged into Facebook at the time, Facebook will assign this information to your user account. If you use the plugin functions, click the Like or Recommend button, or enter a comment, this information is also assigned to your Facebook account. You can prevent this by logging out before using the plugin. Refer to Facebook’s privacy policy for further information on how Facebook collects and uses your data as well as your rights and options to protect your privacy.


You are legally entitled to know what information we hold about you. You also have the right to correct, delete, and block your information. You can of course also object to your data being collected, processed, and used and/or revoke any consent granted to us to collect, process, and forward your personal information with immediate effect provided this information is not required to deal with matters of a contractual nature. Please contact our Support team at gro.t1540109186accor1540109186@ofni1540109186.

© 2018 Team ROCCAT GmbH

This post is also available in: German