We at Team Roccat GmbH (hereinafter referred to as ROCCAT) welcome you to our website. During your visit we may collect information which we would like to inform you about.
We will process all personal information collected during your visit to our website in compliance with German data-protection provisions.
DATA COLLECTION AND PROCESSING WHEN VISITING OUR WEBSITE
Each time you visit our website, we will collect the following anonymous information (access information) and save it in a log file stored on our partner’s server until the file is deleted automatically. This information includes the IP address of the requesting server, date and time of access, name and URL of the information requested, the website from which our website was accessed, name of the internet service provider, amount of data transferred, notification whether access was successful or not, as well as information identifying the browser and operating system used.
This information is collected purely for technical reasons and cannot be associated with any individual person. We only use this information for statistical purposes and to improve our offering without it being associated with an individual person.
We will only collect, process or use personal information as described in the following sections.
COLLECTING, PROCESSING, AND FORWARDING PERSONAL INFORMATION
In addition to the information described above, which is collected when visiting our website, your personal information will only be collected to offer and account for online services or if you have voluntarily agreed to share your personal information with us when registering on our website to receive our newsletter or to get in touch with us. We will then only process this information for the specific purpose you shared it with us for. If we intend to process it for other purposes we will make you aware of this and, if necessary, ask for your consent.
CONTACT FORM/CONTACT OPTIONS
You can contact us via the address mentioned if you have any questions, requests or suggestions. We will save your email address to process this contact request and respond to you. We will only use the email address you provide for this purpose solely for communication between you and us. It will not be used in any other way.
In addition, you can also contact our Support team using our contact form. To ensure you receive the best possible support from our Support team, you need to provide certain details. These include:
Your full name, email address, country, the product you’re having a problem with, where and when you purchased it as well as if you have the receipt, the driver/firmware version, the operating system you are using as well as a description of the problem.
Besides these details, you can provide further optional information. We will only use this information to get in touch with you regarding the problem you described as well as to evaluate and analyze the described problem.
You can prevent cookies being stored on your computer by configuring the settings in your browser; however, be advised that you may not be able to use the full functionality of our website. You can also prevent Google from collecting the data generated by the cookie relating to your use of the website as well as prevent it from processing this data by downloading and installing the following browser plugin available here:
Our website uses plugins provided by the social network facebook.com operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.
DISCLOSING, CORRECTING, BLOCKING, AND DELETING INFORMATION
You are legally entitled to know what information we hold about you. You also have the right to correct, delete, and block your information. You can of course also object to your data being collected, processed, and used and/or revoke any consent granted to us to collect, process, and forward your personal information with immediate effect provided this information is not required to deal with matters of a contractual nature. Please contact our Support team at gro.t1529492870accor1529492870@ofni1529492870.
© 2018 Team ROCCAT GmbH
This post is also available in: German